WhatsApp Business API
The WhatsApp Business API, officially the WhatsApp Business Platform, connects a business's WhatsApp number to software instead of the phone app.
What it means
Also called WhatsApp Business Platform, WhatsApp Cloud API.
It lets a team and an AI agent answer from an inbox, send approved template messages to many people and take calls. Meta charges per message.
Meta hosts it as the Cloud API; most businesses connect through a provider rather than building on it themselves.
Related terms
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