HeyKiko in Australia

An AI agent for businesses in Australia

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram, after hours and on weekends too. It books appointments in your state's time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for Australian businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Australia gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in your state's time, with daylight saving where it applies, books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A physio session booked from the website on a Sunday

A patient asks on the clinic's website at the weekend. Kiko answers from the fee list and books an appointment in Brisbane time, which has no daylight saving.

Riverbend Physio, Brisbane is a sample business on Website chat; the names and prices are made up.

Riverbend Physio, BrisbaneKiko · replies instantly
Hi, how much is an initial consult? Can I get in Tuesday after work?15:02
An initial consult is $105 and takes 45 minutes, with a health fund rebate depending on your cover. Tuesday after 5pm I have:Fees15:02
5:15 PM
6:00 PM
5:15 please15:03
Initial consultTuesday, 5:15 PM AEST
Riverbend Physio, West EndDone! You're booked for Tuesday at 5:15pm.15:03
BookingConfirmed
Service
Initial consult
When
Tuesday, 5:15 PM AEST
Channel
Website chat
In Google Calendar
Yes

Languages your customers in Australia write in

Most Australian customers write in English, and a large share speak another language at home. Kiko answers each in the language they write in, from your English content.

  • Plain Australian English

    Kiko answers in clear, friendly English in the tone you set, casual for a café, careful for a clinic.

  • Mandarin, Arabic, Vietnamese and more

    Customers who write in Mandarin, Cantonese, Arabic, Vietnamese, Greek or Punjabi get the answer in their language.

  • One language when you need it

    Set English as the fixed reply language and Kiko uses it with everyone.

Where customers in Australia reach you

Australian customers mostly find a business on its website and then call, text or book online. WhatsApp is widely used in many communities, and Telegram less so.

  • Website chat instead of a callback

    Visitors get an answer and a booking on your site, instead of a voicemail or a contact form.

  • WhatsApp for multicultural customers

    Customers who already use WhatsApp with family here and overseas can message your business number the same way.

  • One inbox for the team

    Website and WhatsApp chats land in one list your whole team shares.

What WhatsApp costs in Australia

Meta's Rest of Asia Pacific rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Australia
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0842
UtilityBooking reminders, order and delivery updates$0.0113
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0113

For a physio clinic in Brisbane with 250 chats a month and about 4 replies each, all 1,000 replies are inside the free 1,000, so they cost nothing. Adding 500 reminders and updates ($5.65) brings Meta's bill to about $5.65 a month.

Asia Pacific pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Australia

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, including after hours, and hands the chat to your team when a person is needed.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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