HeyKiko in South Africa

An AI agent for businesses in South Africa

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in English, Afrikaans, isiZulu or the language they write in. It books appointments in South Africa time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for South African businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in South Africa gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in South Africa time (SAST, UTC+2), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A car service booked on WhatsApp

A customer asks on WhatsApp about a service. Kiko answers from the service menu and books a slot in South Africa time.

Southern Auto, Cape Town is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Minor service, Polo Vivo
When
Friday, 7:30 AM SAST
Channel
WhatsApp
In Google Calendar
Yes

Languages your customers in South Africa write in

South African customers write mostly in English, and many in Afrikaans, isiZulu, isiXhosa or Sesotho. Kiko replies in the customer's language from your English content.

  • English, the local way

    Kiko answers in clear South African English, with prices in rand from your price list.

  • Afrikaans

    A customer who writes in Afrikaans gets the answer in Afrikaans.

  • isiZulu, isiXhosa and Sesotho

    Kiko replies in these languages to customers who use them; check a few answers in the playground first.

Where customers in South Africa reach you

WhatsApp is how South Africans message businesses, from booking a service to chasing a quote. Your website catches people who search, and Telegram is used by some communities.

  • WhatsApp for bookings and quotes

    Connect your business number through Meta's WhatsApp Business Platform; Kiko answers every message on it straight away.

  • Website chat for search

    Visitors from Google ask on your site and get booked in or moved to WhatsApp.

  • One shared inbox

    WhatsApp and website chats land in one list your team works from together.

What WhatsApp costs in South Africa

Meta's South Africa rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in South Africa
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0379
UtilityBooking reminders, order and delivery updates$0.0095
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0095

For a car service centre in Cape Town with 800 chats a month and about 4 replies each, 3,200 replies are 2,200 paid after the free 1,000: $20.90. Adding 900 reminders and updates ($8.55) and 300 offers ($11.37) brings Meta's bill to about $40.82 a month.

Full South Africa pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in South Africa

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your website and documents, day and night, with your team able to take over.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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