Does it answer support questions in Arabic?

Yes, in Arabic to customers who write in Arabic, and in English, Hindi, Urdu or Tagalog to those who write in them.

What happens when the AI can't answer?

Kiko says it doesn't know rather than guessing, and with hand-off on, passes the chat to your team with the whole conversation.

Can it handle Ramadan opening hours?

Yes. Update your hours and closed days, and Kiko uses them for answers and bookings, with your closed message outside them.

How much does AI customer support cost in the UAE?

HeyKiko plans start at $29 a month after a 14-day free trial with no card. WhatsApp replies are free for the first 1,000 a month per number.

Support in the UAE

AI customer support for businesses in the UAE

Kiko answers your customers on WhatsApp, your website and Telegram at once, in Arabic, English or their own language, at any hour. It tracks orders, opens a case for a return or a complaint, and hands the chat to your team when a person is needed.

Start free for 14 days See the live demo

Updated 7 November 2026

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How Kiko handles support

Answers in the customer's language
Delivery times, returns, warranty and opening hours, from one set of knowledge, in Arabic, English or whatever the customer writes.
Tracks the order
Connect your order database and Kiko tells the customer where their order is, read-only.
Turns complaints into cases
Kiko gathers the order number, the problem and photos, gives a reference, and your team approves the reply.
Hands off to the right person
When the customer asks for someone, the chat goes to your shared inbox, where a colleague who speaks their language can take it.

A sample conversation

A delivery question in English, handed to the team

A customer asks about a late delivery. Kiko checks the order; when the customer wants to change the address, the chat goes to the team.

Gadget Souq, Dubai is a sample business on WhatsApp; the names and prices are made up.

Gadget Souq, DubaiBusiness account

Hi, where is my order GS-88213? It was supposed to come today16:40

Order GS-88213Out for delivery
Arriving by 9 PM todayOrder GS-88213 is out for delivery with Aramex and should reach you by 9pm tonight.16:40

Can I send it to my office in JLT instead?16:41

Handed to your team

Hi, Fatima here. Yes, please share the office address and I'll update the courier.16:44

ChatWith your team

Order: GS-88213
Reason: Change of address
Assigned to: Fatima
Channel: WhatsApp

Support for customers in the UAE

UAE customers expect fast, polite answers on WhatsApp in their own language, and a business's team rarely speaks every one of them. Kiko covers every language and every hour.

Sale seasons and DSF
During the Dubai Shopping Festival, White Friday and Ramadan offers, order questions multiply. Kiko answers them from your order data.
Ramadan and Eid hours
Change your hours for Ramadan and add Eid closures; customers who message then still get an answer and know when you're back.
Every language, one team
Kiko answers in the customer's language, and hands off to whoever on your team speaks it when a person is needed.

FAQ

Questions about AI support in the UAE

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Yes. Kiko answers WhatsApp messages from your own content in Arabic, English and other languages, tracks orders, and hands the chat to your team when a person is needed.

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Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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