HeyKiko in the UAE

An AI agent for businesses in the UAE

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Arabic, English, Hindi, Urdu or Tagalog, whichever they write in. It books appointments in Gulf time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for UAE businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in the UAE gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Gulf time (GST, UTC+4), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A cleaning booked in Arabic

A patient writes in Arabic on WhatsApp. Kiko answers from the clinic's English price list in Arabic and books a slot in Gulf time.

Marina Dental, Dubai is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Dental cleaning
When
Tomorrow, 5:30 PM GST
Language
Arabic
In Google Calendar
Yes

Languages your customers in the UAE write in

In the UAE, one business hears from customers in a dozen languages in a day. Kiko answers each in theirs, from a single set of knowledge in English or Arabic.

  • Arabic, right to left

    Customers who write in Arabic get the answer in Arabic, and it reads right to left on WhatsApp and in your website chat.

  • English as the common language

    Most residents write to businesses in English; Kiko answers in clear, polite English in the tone you set.

  • Hindi, Urdu, Malayalam and Tagalog

    Customers who write in the languages of the UAE's large South Asian and Filipino communities get replies in them.

Where customers in the UAE reach you

WhatsApp is how UAE customers reach a clinic, a salon, a car rental or a property agent, and they expect a reply within minutes. Your website catches people searching, and Telegram is used by some communities.

  • WhatsApp for everything

    Clinics, salons, car rentals and agents all live on WhatsApp here. Connect your business number and Kiko replies to every message within seconds.

  • Website chat in Arabic and English

    Visitors ask on your site in either language and are booked in or moved to WhatsApp.

  • One inbox for a multilingual team

    Every chat lands in one shared list, so whoever speaks the customer's language can pick it up.

What WhatsApp costs in the UAE

Meta's the UAE rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in the UAE
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0576
UtilityBooking reminders, order and delivery updates$0.0157
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0157

For a dental clinic in Dubai with 1,200 chats a month and about 4 replies each, 4,800 replies are 3,800 paid after the free 1,000: $59.66. Adding 1,500 reminders and updates ($23.55) and 500 offers ($28.80) brings Meta's bill to about $112.01 a month.

Full UAE pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in the UAE

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, in the customer's language, day and night.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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