HeyKiko in Canada

An AI agent for businesses in Canada

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram in English or French. It books appointments in your time zone, captures leads, and hands the chat to your team when a person is needed.

Updated 7 November 2026

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What Kiko does for Canadian businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Canada gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in your province's time zone, books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A renovation quote booked in French

A homeowner asks in French on the company's website. Kiko answers from the English price guide in French and books a visit.

Rénovations Laurier, Montréal is a sample business on Website chat; the names and prices are made up.

Rénovations Laurier, MontréalKiko · replies instantly
Bonjour, combien pour rénover une salle de bain complète?19:22
Bonjour! Une salle de bain complète commence à 14 500 $, selon les matériaux. Un estimateur peut passer gratuitement. Quand vous convient-il?Price guide19:22
Jeudi 10 h
Samedi 9 h
Samedi 9 h. Claire Tremblay19:23
Estimate visitSaturday, 9:00 AM ET
Plateau-Mont-Royal
Merci Claire, la visite est prévue samedi à 9 h.19:23
LeadNew
Name
Claire Tremblay
Looking for
Full bathroom renovation
Language
French
Next step
Estimate, Saturday 9am

Languages your customers in Canada write in

Canadian customers write in English or French, and many in Punjabi, Mandarin, Tagalog or Arabic. Kiko replies in the language each customer uses, without a separate French site.

  • English and French

    A customer in Montréal who writes in French gets the whole answer in French, from your English price list.

  • Languages of newcomers

    Punjabi, Mandarin, Cantonese, Tagalog, Arabic and Spanish speakers get replies in their language.

  • Your tone in both languages

    Set the tone once in the agent's settings and Kiko keeps it in English and in French.

Where customers in Canada reach you

Canadian customers find businesses on the web and expect a quick answer there. WhatsApp is common among newcomers and families with relatives abroad, and Telegram less so.

  • Website chat first

    Kiko answers visitors on your site and books them in, while they're still comparing.

  • WhatsApp for newcomer communities

    Customers who use WhatsApp with family abroad can message your business number the same way.

  • Shared inbox for every channel

    Your team sees website and WhatsApp chats in one list, each with its history.

What WhatsApp costs in Canada

Meta's North America rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Canada
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.025
UtilityBooking reminders, order and delivery updates$0.0034
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0034

For a dental office in Toronto with 200 chats a month and about 4 replies each, all 800 replies are inside the free 1,000, so they cost nothing. Adding 400 reminders and updates ($1.36) brings Meta's bill to about $1.36 a month.

US and Canada pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Canada

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Yes. Kiko replies in French to customers who write in French and in English to those who write in English, from the same knowledge, on your website, WhatsApp and Telegram.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

  • No card needed
  • Set up without code
  • Cancel any time