HeyKiko in New Zealand

An AI agent for businesses in New Zealand

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram, including evenings and weekends. It books appointments in New Zealand time, captures leads, and hands the chat to your team when a person is needed.

Start free for 14 daysSee the live demo

Updated 7 November 2026

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What Kiko does for New Zealand businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in New Zealand gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in New Zealand time (NZST, or NZDT in summer), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A vaccination booked from the website

A pet owner asks on the clinic's website on a Sunday. Kiko answers from the fee list and books in New Zealand time.

Harbourside Vets, Christchurch is a sample business on Website chat; the names and prices are made up.

Harbourside Vets, ChristchurchKiko · replies instantly
Kia ora, how much for puppy vaccinations? Free Tuesday arvo?16:20
Kia ora! A puppy vaccination with a health check is $89 and takes about 20 minutes. Tuesday afternoon I have:Fees16:20
2:40 PM
4:15 PM
4:15 thanks16:21
Puppy vaccinationTuesday, 4:15 PM NZDT
Harbourside Vets, SumnerAll booked for Tuesday at 4:15pm.16:21
BookingConfirmed
Service
Puppy vaccination
When
Tuesday, 4:15 PM
Channel
Website chat
In Google Calendar
Yes

Languages your customers in New Zealand write in

Most New Zealand customers write in English, and many are more at home in Chinese, Hindi, Samoan or another language. Kiko answers in the language each customer uses.

  • Kiwi English

    Friendly, plain English in the tone you set, with your own prices and wording.

  • Te reo Māori greetings

    Kiko understands kia ora and other common te reo phrases, and you can add te reo to your greeting and knowledge.

  • Chinese, Hindi, Samoan and more

    Customers who write in another language get replies in it, from your English content.

Where customers in New Zealand reach you

New Zealand customers mostly reach businesses through their websites and by phone or text. WhatsApp is common among migrant communities and for contacts overseas.

  • Website chat instead of phone tag

    Visitors get answers and bookings on your site, without leaving a message.

  • WhatsApp for whānau overseas and migrant communities

    Customers who already use WhatsApp can message your business number.

  • One shared inbox

    Website and WhatsApp chats in one list for your whole team.

What WhatsApp costs in New Zealand

Meta's Rest of Asia Pacific rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in New Zealand
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0842
UtilityBooking reminders, order and delivery updates$0.0113
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0113

For a vet clinic in Christchurch with 200 chats a month and about 4 replies each, all 800 replies are inside the free 1,000, so they cost nothing. Adding 400 reminders and updates ($4.52) brings Meta's bill to about $4.52 a month.

Asia Pacific pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in New Zealand

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, including after hours, and hands the chat to your team when a person is needed.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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