HeyKiko in Pakistan

An AI agent for businesses in Pakistan

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, Telegram and your website chat in Urdu, Roman Urdu or English. It books appointments in Pakistan time, captures leads, and hands the chat to your team when a person is needed.

Updated 7 November 2026

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What Kiko does for Pakistani businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Pakistan gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Pakistan time (PKT, UTC+5), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A consultation booked in Roman Urdu

A patient asks in Roman Urdu on WhatsApp late in the evening. Kiko answers from the clinic's fee list in the same style and books a consultation.

Glow Skin Clinic, Lahore is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Acne consultation
When
Tomorrow, 6:30 PM PKT
Channel
WhatsApp
In Google Calendar
Yes

Languages your customers in Pakistan write in

Pakistani customers mostly type Urdu in English letters, mixed with English words, and some write in Urdu script. Kiko answers each the way they wrote, from knowledge in English or Urdu.

  • Roman Urdu

    “Kal appointment mil sakti hai? Fees kitni hai?” gets an answer in the same Roman Urdu, not a switch to formal English.

  • Urdu script

    A customer who writes in Urdu script gets the reply in Urdu script.

  • Punjabi, Sindhi, Pashto

    Kiko replies in regional languages to customers who use them. Check a few answers in the playground with your own content first.

  • English for professional services

    Fix the reply language to English if your clinic, firm or school prefers it for every customer.

Where customers in Pakistan reach you

In Pakistan, WhatsApp is where customers ask about prices, book and follow up, often after seeing you on Facebook or Instagram. Your website catches people searching on Google.

  • WhatsApp, day and night

    Connect your business number through Meta's WhatsApp Business Platform; Kiko answers every message, including late at night when many enquiries arrive.

  • Website chat for search traffic

    Someone comparing clinics or academies on Google can get their question answered on your site before they call anyone else.

  • Telegram for courses and groups

    Academies and communities that run on Telegram can answer questions there with the same agent.

What WhatsApp costs in Pakistan

Meta's Pakistan rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Pakistan
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0473
UtilityBooking reminders, order and delivery updates$0.015
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.015

For a skin clinic in Lahore with 1,200 chats a month and about 4 replies each, 4,800 replies are 3,800 paid after the free 1,000: $57.00. Adding 1,000 reminders and updates ($15.00) and 500 offers ($23.65) brings Meta's bill to about $95.65 a month.

Full Pakistan pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Pakistan

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, day and night, with your team able to take over.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

  • No card needed
  • Set up without code
  • Cancel any time