HeyKiko in Singapore

An AI agent for businesses in Singapore

Kiko learns your website, menus, price lists and documents, then answers your customers on WhatsApp, Telegram and your website chat, in English, Chinese, Malay or whichever language they write in. It books in Singapore time, captures leads, and hands the chat to your team when a person is needed.

Start free for 14 daysSee the live demo

Updated 7 November 2026

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What Kiko does for Singapore businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Singapore gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Singapore time (SGT, UTC+8), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A trial class booked in Singlish

A parent asks in Singlish on WhatsApp. Kiko answers from the centre's timetable and fees and books a trial class in Singapore time.

Bright Minds Tuition, Bishan is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Class
P5 Maths trial
When
Saturday, 10:00 AM SGT
Channel
WhatsApp
Lead
Parent, P5 student

Languages your customers in Singapore write in

Singapore customers write in English most of the time, slip into Singlish, and some prefer Chinese, Malay or Tamil. Kiko replies in the language the customer writes in, from knowledge written in English.

  • Singlish, understood

    “Can book tmr or not ah?” is a booking request. Kiko understands it and answers in plain, friendly English.

  • Chinese for customers who prefer it

    A customer who writes in Chinese gets the answer in Chinese, even when your price list is in English.

  • Malay and Tamil

    Kiko replies in Malay or Tamil to customers who write in them. Try a few questions in the playground before you go live.

  • Or always English

    Set the reply language to English and every answer comes back in English, whatever the customer writes.

Where customers in Singapore reach you

Singapore customers message businesses on WhatsApp for bookings, orders and quick questions, and Telegram is common for communities, classes and alerts. Your website chat catches people comparing before they call.

  • WhatsApp for bookings and orders

    Connect your business number through Meta's WhatsApp Business Platform. Kiko answers straight away, and your team sees every chat in one inbox.

  • Telegram for classes and communities

    Tuition centres, gyms and interest groups often run on Telegram. The same agent answers there from the same knowledge.

  • Website chat for the comparison stage

    Visitors reading your services and prices can ask on the spot, and Kiko can book them in or carry on over WhatsApp.

What WhatsApp costs in Singapore

Meta's Singapore rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Singapore
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0732
UtilityBooking reminders, order and delivery updates$0.016
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.016

For a renovation firm in Tampines with 1,500 chats a month and about 5 replies each, 7,500 replies are 6,500 paid after the free 1,000: $104.00. Adding 800 reminders and updates ($12.80) and 500 offers ($36.60) brings Meta's bill to about $153.40 a month.

Full Singapore pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Singapore

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your website and documents, day and night. Your team sees every chat in one inbox and can take over any time.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 daysTalk to Kiko
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  • Set up without code
  • Cancel any time