HeyKiko in Turkey

An AI agent for businesses in Türkiye

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Turkish, English, Arabic or Russian. It books appointments in Turkey time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for Turkish businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Turkey gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Turkey time (TRT, UTC+3), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

An international patient's consultation booked in Arabic

A prospective patient writes in Arabic on WhatsApp. Kiko answers from the clinic's package list in Arabic and books an online consultation in Turkey time.

Bosphorus Hair Clinic, Istanbul is a sample business on WhatsApp; the names and prices are made up.

LeadNew
Looking for
Hair transplant package
Language
Arabic
Next step
Video consultation, Thursday 11am
Channel
WhatsApp

Languages your customers in Turkey write in

Turkish customers write in Turkish, often without the special letters on a phone keyboard, and businesses in tourism and health travel hear from Arabic, Russian, German and English speakers too.

  • Turkish, typed fast

    “Yarin icin randevu var mi?” without ç, ğ, ı, ş or ü is understood, and the answer comes back in proper Turkish.

  • For international clients

    Clinics, hotels and tour operators get answers out in Arabic, Russian, German or English to whoever writes in them.

  • One language if you prefer

    Fix the reply language to Turkish or English, and Kiko answers everyone in it.

Where customers in Turkey reach you

WhatsApp is how customers in Türkiye message a business, from a hair salon to a hospital's international patient desk. Your website catches visitors who search, at home and abroad.

  • WhatsApp for appointments

    Kiko answers booking questions on your business number at once, day and night.

  • Website chat for international visitors

    Patients and travellers comparing clinics or hotels ask on your site in their own language.

  • Telegram for Russian-speaking clients

    Clients who prefer Telegram can ask there and get the same answers.

What WhatsApp costs in Turkey

Meta's Turkey rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Turkey
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0109
UtilityBooking reminders, order and delivery updates$0.0009
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0009

For a hair transplant clinic in Istanbul with 2,000 chats a month and about 6 replies each, 12,000 replies are 11,000 paid after the free 1,000: $9.90. Adding 1,500 reminders and updates ($1.35) and 1,000 offers ($10.90) brings Meta's bill to about $22.15 a month.

Full Türkiye pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Turkey

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, in Turkish or the customer's language.

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Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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