HeyKiko in the UK

An AI agent for businesses in the UK

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram, in the evening and at weekends as well as nine to five. It books appointments in UK time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for UK businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in the UK gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in UK time (GMT, or BST in summer), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A check-up booked from the website at 9pm

A patient asks on the practice website in the evening. Kiko answers from the price list and books a check-up in UK time.

Northern Smiles, Manchester is a sample business on Website chat; the names and prices are made up.

Northern Smiles, ManchesterKiko · replies instantly
Hi, do you take new private patients? How much is a check-up?21:12
Yes, we're taking new private patients. A new-patient check-up is £65 and takes 30 minutes. Next week I have:Fees.pdf21:12
Tue 8:30am
Thu 5:15pm
Thu 5:15pm please21:13
New-patient check-upThursday, 5:15 PM (UK time)
Northern Smiles, DeansgateBooked! See you on Thursday at 5:15pm.21:13
BookingConfirmed
Service
New-patient check-up
When
Thursday, 5:15 PM
Channel
Website chat
In Google Calendar
Yes

Languages your customers in the UK write in

Most UK customers write in English, and a good number write in the language they're most at home in. Kiko answers each in the language they use, from knowledge written in English.

  • Plain British English

    Kiko answers in clear, friendly English, and you can set its tone in the agent's settings: more formal for a solicitor, warmer for a salon.

  • Polish, Urdu, Punjabi and more

    A customer who writes in Polish, Urdu, Punjabi, Romanian or Arabic gets the answer in that language, from your English price list.

  • Welsh

    Kiko replies in Welsh to customers who write in Welsh. Check a few answers in the playground before you rely on it.

  • Or always English

    If your team works only in English, set the reply language to English and Kiko sticks to it for every customer.

Where customers in the UK reach you

UK customers find you on your website and then message you on WhatsApp, the app most of them already use with friends and family. Telegram is less common, but some communities and clubs run on it.

  • Website chat where they find you

    Visitors on your site can ask about prices, availability and how things work, and book without picking up the phone.

  • WhatsApp for the follow-up

    Connect your business number through Meta's WhatsApp Business Platform; customers who'd rather message than call get an answer straight away.

  • One inbox for both

    Website and WhatsApp chats land in one list for your team, each with its full history.

What WhatsApp costs in the UK

Meta's the UK rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in the UK
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0635
UtilityBooking reminders, order and delivery updates$0.022
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.022

For a dental practice in Manchester with 1,200 chats a month and about 4 replies each, 4,800 replies are 3,800 paid after the free 1,000: $83.60. Adding 1,500 reminders and updates ($33.00) and 300 offers ($19.05) brings Meta's bill to about $135.65 a month.

Full UK pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in the UK

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, including evenings and weekends, and hands the chat to your team when a person is needed.

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