Support in the UK

AI customer support for businesses in the UK

Kiko answers your customers on your website chat, WhatsApp and Telegram straight away, including evenings and weekends. It looks up orders, opens a case for a return or a complaint, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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How Kiko handles support

  • Answers the questions that fill your inbox

    Delivery, returns, opening hours, prices and how things work, from your own website and documents, with the page each answer came from.

  • Looks up the order

    Connect your order database and Kiko tells the customer where their parcel is, read-only.

  • Opens a case for returns and complaints

    Kiko collects the order number, the reason and photos, gives the customer a reference, and your team approves the reply before it's sent.

  • Hands off to a person

    When the customer asks for someone, or your knowledge doesn't cover it, the chat goes to your shared inbox with the whole conversation.

  • Keeps the evening queue down

    Messages that arrive after you close get an answer; only the ones that need a person wait under “Needs you” for the morning.

A sample conversation

A return started on the website, finished by the team

A customer asks about returning a lamp. Kiko checks the order, opens a return case with a photo, and the team approves it.

Fern & Fold, Bristol is a sample business on Website chat; the names and prices are made up.

Fern & Fold, BristolKiko · replies instantly
My lamp arrived with a cracked shade. Order FF-1048219:40
I'm sorry it arrived damaged. Order FF-10482 was delivered yesterday, so it's within our 30-day returns. Could you send a photo of the crack?Returns policy19:40
Photoshade-crack.jpgHere you go19:41
Thanks. I've opened return RT-2207 for you; the team will confirm your replacement by tomorrow.19:41
Hi, Tom here. Replacement shade is on its way, no need to send the old one back.09:15
Case RT-2207Approved
Type
Damaged item
Order
FF-10482
Photo
Attached
Handled by
Tom

Support for customers in the UK

UK customers expect a clear answer and a straightforward return, and they increasingly message rather than ring. Kiko answers every message and leaves your team the ones that need judgement.

  • Message, don't phone

    Customers who would have rung your landline can message on your website or WhatsApp and get an answer while they're still on the page.

  • Returns without the back-and-forth

    Kiko gathers the order number, the reason and a photo in one go, so your team decides in a single read.

  • Peak weeks, same team

    Black Friday, Christmas and the January sales bring more questions; Kiko takes the repeat ones so the team isn't buried.

  • Your tone, your spelling

    Kiko answers from your own pages, in the voice you set, so replies read like your business wrote them.

FAQ

Questions about AI support in the UK

Straight answers before you set it up.

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Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own content, opens cases for returns and complaints, and hands the chat to your team when a person is needed.

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Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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