Support in India

AI customer support for businesses in India

Kiko answers your customers on WhatsApp, your website and Telegram, day and night, in the language they write in. It looks up their order, opens a case for a refund or a complaint, and hands the chat to your team when a person is needed, with every conversation in one inbox.

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Updated 7 November 2026

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How Kiko handles support

  • Answers the questions you get every day

    Delivery times, returns, fees, timings and how your service works, from your own website and documents, with the page or file each answer came from.

  • Looks up the order

    Connect your order database and Kiko tells the customer where their order is, read-only, without your team opening a screen.

  • Opens a case for refunds and complaints

    Kiko collects the order number, the reason and photos in the chat, gives the customer a reference, and your team approves the reply before it's sent.

  • Hands off to a person

    When the customer asks for someone, or your knowledge doesn't cover it, the chat goes to your shared inbox with the whole conversation. Replying pauses Kiko for that customer.

  • Covers the hours you're closed

    Outside your opening hours in IST, customers get your closed message and the chat waits under “Needs you” for the morning.

A sample conversation

An order question in Hindi, handed to the team

The customer writes in Hindi. Kiko looks the order up and answers in Hindi; when the customer asks for a person, the chat goes to the team's inbox.

Kapda Ghar, Jaipur is a sample business on WhatsApp; the names and prices are made up.

ChatWith your team
Customer
+91 98290 •••••
Reason
Asked for a person
Assigned to
Priya
Order
4821

Support for customers in India

Indian customers expect a reply on WhatsApp, quickly, in the language they started in. Kiko gives every customer that, and leaves your team the conversations that need a person.

  • Sale days and festive rushes

    When messages jump on a sale day or before Diwali, Kiko answers every one at once. Your team sees only the chats that need them.

  • Hindi and regional languages, one team

    Kiko answers in Hindi, Hinglish, Tamil, Bengali or English as the customer writes, so you don't need a separate team per language.

  • Photos with the complaint

    Customers can send a photo of a damaged item in the chat; it stays on the case for your team.

  • One inbox for every number and channel

    WhatsApp, website chat and Telegram land in one list your whole team shares, each chat with its full history.

FAQ

Questions about AI support in India

Straight answers before you set it up.

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Yes. Kiko answers your customers' WhatsApp messages from your own website and documents, in their language, and hands the chat to your team when a person is needed. Your team works from one shared inbox.

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Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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