HeyKiko in India

An AI agent for businesses in India

Kiko learns your website, price lists and documents, then answers your customers on WhatsApp, Telegram and your website chat, in Hindi, English, Hinglish or whichever language they write in. It books appointments in IST, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for Indian businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in India gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in India Standard Time (IST, UTC+5:30), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A booking in Hinglish, in IST

The patient writes in Hinglish on WhatsApp. Kiko answers from the clinic's price list in the same mix, offers real open times in IST, and books the one they pick.

Sharma Dental, Pune is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Scaling and polishing
When
Tomorrow, 5:30 PM IST
Channel
WhatsApp
In Google Calendar
Yes

Languages your customers in India write in

Indian customers switch languages mid-sentence and often type Hindi in English letters. Kiko replies in the language the customer writes in, and answers from your knowledge whatever language that knowledge is written in.

  • Hinglish, as people type it

    “Kal 5 baje slot milega?” gets an answer in the same mix, not a switch to formal Hindi or English.

  • Hindi in Devanagari

    A customer who writes in Devanagari gets Devanagari back.

  • Regional languages

    Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam and others: Kiko replies in the customer's language. Check a few answers in your language in the playground before you go live.

  • Or always English

    If your team only works in English, set the reply language to English and every answer comes back in English.

Where customers in India reach you

In India, WhatsApp is where customers message a business: enquiries, bookings, order updates and payment questions all arrive there. Your website chat catches visitors who are comparing, and Telegram suits communities, coaching and courses.

  • WhatsApp first

    Connect your business number through Meta's official WhatsApp Business Platform. Kiko answers every message, day and night, and your team sees every chat in one inbox.

  • Website chat for comparison shoppers

    Visitors reading your prices and services can ask before they leave, and Kiko can move them to WhatsApp or book them in.

  • Telegram for groups and courses

    Coaching institutes, creators and communities often run on Telegram. The same agent answers there from the same knowledge.

What WhatsApp costs in India

Meta's India rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in India
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0118
UtilityBooking reminders, order and delivery updates$0.0014
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.0014

For a clinic in Pune with 3,000 chats a month and about 4 replies each, 12,000 replies are 11,000 paid after the free 1,000: $15.40. Adding 2,000 reminders and updates ($2.80) and 1,000 offers ($11.80) brings Meta's bill to about $30.00 a month.

Full India pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in India

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your website, price lists and documents, day and night. Your team sees every chat in one inbox and can take over at any time.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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