HeyKiko in Hong Kong

An AI agent for businesses in Hong Kong

Kiko learns your website, menu, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Cantonese, English or Mandarin. It books appointments in Hong Kong time, captures leads, and hands the chat to your team when a person is needed.

Start free for 14 daysSee the live demo

Updated 7 November 2026

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What Kiko does for Hong Kong businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Hong Kong gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Hong Kong time (HKT, UTC+8), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A facial booked in Cantonese

A customer asks in written Cantonese on WhatsApp. Kiko answers from the salon's price list and books a slot in Hong Kong time.

Lumi Beauty, Causeway Bay is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Deep cleansing facial
When
Tomorrow, 3:30 PM HKT
Channel
WhatsApp
In Google Calendar
Yes

Languages your customers in Hong Kong write in

Hong Kong customers write in Cantonese with traditional characters, in English, or in a mix of both. Kiko answers in the customer's own language and script.

  • Written Cantonese

    “聽日有冇位？幾錢呀？” gets an answer in written Cantonese with traditional characters, not formal Mandarin.

  • Cantonese and English mixed

    Customers who mix English words into Cantonese get a natural reply in the same style.

  • Mandarin in simplified characters

    Visitors from the mainland who write in simplified Chinese get the answer in simplified Chinese.

Where customers in Hong Kong reach you

WhatsApp is the everyday messaging app in Hong Kong: customers book restaurants, salons and clinics on it and expect an answer within minutes. Your website catches search traffic, and Telegram is used by some communities.

  • WhatsApp for bookings

    Connect your business number through Meta's WhatsApp Business Platform, and Kiko answers each booking request straight away.

  • Website chat for visitors and tourists

    Visitors on your site ask in their own language and get booked in.

  • One inbox for the team

    WhatsApp and website chats land in one shared list, each with its history.

What WhatsApp costs in Hong Kong

Meta's Hong Kong rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Hong Kong
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0732
UtilityBooking reminders, order and delivery updates$0.026
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.026

For a beauty salon in Causeway Bay with 700 chats a month and about 4 replies each, 2,800 replies are 1,800 paid after the free 1,000: $46.80. Adding 800 reminders and updates ($20.80) and 300 offers ($21.96) brings Meta's bill to about $89.56 a month.

Full Hong Kong pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Hong Kong

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, day and night, with your team able to take over.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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