HeyKiko in Malaysia

An AI agent for businesses in Malaysia

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, Telegram and your website chat, in Malay, English, Chinese or a mix of all three. It books appointments in Malaysia time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for Malaysian businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Malaysia gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Malaysia time (MYT, UTC+8), books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A car service booked in Manglish

A customer asks in a mix of English and Malay on WhatsApp. Kiko answers from the workshop's price list and books a slot in Malaysia time.

Speedy Auto, Petaling Jaya is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Engine oil, Myvi
When
Saturday, 11:00 AM MYT
Channel
WhatsApp
In Google Calendar
Yes

Languages your customers in Malaysia write in

Malaysian customers move between Malay, English and Chinese in one conversation, often in one sentence. Kiko follows the customer's language and answers from your knowledge in whichever language you wrote it.

  • Bahasa Melayu

    A customer who writes in Malay gets the answer in Malay, from a price list written in English.

  • Manglish, understood

    “Boss, Saturday can service or not? Price how much?” is a booking question, and Kiko treats it as one.

  • Chinese and Tamil

    Customers who write in Chinese or Tamil get replies in the same language. Test a few in the playground with your own content first.

  • One language if you prefer

    Set a fixed reply language of English and Kiko answers every customer in English.

Where customers in Malaysia reach you

In Malaysia, WhatsApp is how customers book, ask for prices and chase orders, often straight from a Facebook or Instagram post. Telegram is popular for groups and updates, and your website catches people searching on Google.

  • WhatsApp from your posts and ads

    Customers tap WhatsApp from your social posts and ads. Kiko answers every one of them at once, on your business number.

  • Telegram channels and groups

    Businesses that already run Telegram for updates can answer questions there with the same agent and knowledge.

  • Website chat for search traffic

    Visitors from Google can ask on your site and be booked in or moved to WhatsApp.

What WhatsApp costs in Malaysia

Meta's Malaysia rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Malaysia
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.086
UtilityBooking reminders, order and delivery updates$0.014
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.014

For a car workshop in Petaling Jaya with 900 chats a month and about 4 replies each, 3,600 replies are 2,600 paid after the free 1,000: $36.40. Adding 900 reminders and updates ($12.60) and 300 offers ($25.80) brings Meta's bill to about $74.80 a month.

Full Malaysia pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Malaysia

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, day and night, with your team able to take over at any time.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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