Does it understand Pidgin?

Yes. Kiko replies in Pidgin to customers who write it, in English to those who write English, and in Yoruba, Hausa or Igbo.

How much does WhatsApp cost in Nigeria?

Meta's Nigeria rates since 1 October 2026 are $0.0516 per marketing message and $0.0067 per utility message, with 1,000 free service replies a month per number. Meta bills these to your own WhatsApp account.

Can it confirm whether an item is in stock?

Yes, from your catalogue or a connected product database. Kiko never confirms stock that isn't in your data.

What does HeyKiko cost for a Nigerian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

HeyKiko in Nigeria

An AI agent for businesses in Nigeria

Kiko learns your website, catalogue and price list, then answers your customers on WhatsApp, Telegram and your website chat in English or Pidgin. It confirms what's in stock, books appointments in West Africa time, captures leads, and hands the chat to your team when a person is needed.

Start free for 14 days See the live demo

Updated 7 November 2026

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What Kiko does for Nigerian businesses

Answers from your own content
Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.
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Support that hands off
When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.
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Sales and leads
Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Nigeria gets a lead with the conversation attached.
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Bookings in your time zone
Kiko offers your real open times in West Africa time (WAT, UTC+1), books the one the customer picks and adds it to your Google Calendar.
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Answers from your database
Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.
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Requests that need approval
Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.
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A sample conversation

A stock question in Pidgin, sorted on WhatsApp

A customer asks in Pidgin after seeing a post. Kiko checks the catalogue, answers in the same style, and the customer is passed to the team to arrange delivery.

Adire Lane, Lagos is a sample business on WhatsApp; the names and prices are made up.

Adire Lane, LagosBusiness account

Abeg the blue adire gown for your post still dey for size 12? How much?21:47

E still dey! Size 12 na ₦38,000. Delivery for Lagos na ₦3,500 and e go reach in 1–2 days.Catalogue21:47

I want am

Other sizes

I want am21:48

Handed to your team

Thank you! I'm Tolu from Adire Lane. Please send your delivery address.21:55

LeadWith your team

Product: Blue adire gown, size 12
Price: ₦38,000 + delivery
Assigned to: Tolu
Channel: WhatsApp

Languages your customers in Nigeria write in

Nigerian customers write in English, Pidgin or a mix, and many in Yoruba, Hausa or Igbo. Kiko answers each in the way they wrote.

Pidgin
“Abeg, dis gown still dey? How much e be?” gets a friendly answer customers recognise.
Yoruba, Hausa and Igbo
Customers who write in Yoruba, Hausa or Igbo get replies in those languages. Test a few in the playground first.
Formal English for professional firms
Law firms, clinics and schools can set a formal tone and keep every reply in English.

Where customers in Nigeria reach you

In Nigeria, WhatsApp is the shop counter: customers see a product on Instagram or a status update, then message to ask the price and whether it's available. Telegram is used for groups and channels.

WhatsApp from Instagram and status
Customers tap through to WhatsApp from your posts and ads. Kiko answers each one at once on your business number.
Website chat for search
People who find you on Google can ask on your site and be moved to WhatsApp or booked in.
Telegram channels
Sellers and communities that run on Telegram can answer questions there with the same agent.

What WhatsApp costs in Nigeria

Meta's Nigeria rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Nigeria
Message	What it's for	Rate
Marketing	Offers and announcements, to customers who opted in	$0.0516
Utility	Booking reminders, order and delivery updates	$0.0067
Service	Replies inside the 24-hour window, after 1,000 free a month per number	$0.0067

For a fashion store in Lagos with 2,000 chats a month and about 4 replies each, 8,000 replies are 7,000 paid after the free 1,000: $46.90. Adding 1,500 reminders and updates ($10.05) and 1,000 offers ($51.60) brings Meta's bill to about $108.55 a month.

Full Nigeria pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Nigeria

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your catalogue and documents, day and night, and hands the chat to your team for payment and delivery.

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Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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