HeyKiko in Indonesia

An AI agent for businesses in Indonesia

Kiko learns your website, catalogue and documents, then answers your customers on WhatsApp, Telegram and your website chat in Bahasa Indonesia, casual or formal, or in English. It books in your local time, captures leads, and hands the chat to your team when a person is needed.

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Updated 7 November 2026

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What Kiko does for Indonesian businesses

  • Answers from your own content

    Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number.

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  • Support that hands off

    When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation.

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  • Sales and leads

    Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Indonesia gets a lead with the conversation attached.

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  • Bookings in your time zone

    Kiko offers your real open times in Western Indonesia Time (WIB, UTC+7), or WITA or WIT where you are, books the one the customer picks and adds it to your Google Calendar.

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  • Answers from your database

    Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code.

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  • Requests that need approval

    Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date.

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A sample conversation

A facial booked in casual Bahasa Indonesia

A customer asks in everyday Indonesian on WhatsApp. Kiko answers from the clinic's price list in the same tone and books a slot in WIB.

Klinik Glowing, Jakarta Selatan is a sample business on WhatsApp; the names and prices are made up.

BookingConfirmed
Service
Facial acne
When
Tomorrow, 16:30 WIB
Channel
WhatsApp
In Google Calendar
Yes

Languages your customers in Indonesia write in

Indonesian customers write in everyday Bahasa Indonesia, short and friendly, with “kak” and “gak” rather than textbook grammar. Kiko answers in the same register, from a catalogue in Indonesian or English.

  • Casual Bahasa Indonesia

    “Kak, masih ready gak? Bisa COD?” gets a friendly answer in the same style, not a stiff formal reply.

  • Formal when it fits

    Set the tone to formal in the agent's settings for a clinic, a law firm or a school, and Kiko writes accordingly.

  • Javanese and regional languages

    Customers who write in Javanese or Sundanese get a reply in their language. Try a few in the playground before you rely on it.

  • English too

    Tourists and expats writing in English get answers in English, from the same Indonesian knowledge.

Where customers in Indonesia reach you

In Indonesia, WhatsApp is where people shop, book and ask questions, usually after seeing a product on Instagram, TikTok or a marketplace. Telegram is widely used for groups and channels, and your website serves people who search.

  • WhatsApp from social media

    Customers tap through from Instagram, TikTok and Facebook to WhatsApp. Kiko answers each one straight away on your business number.

  • Telegram for groups and channels

    Communities and courses on Telegram can ask questions there and get the same answers.

  • Website chat for search

    People who find you on Google can ask on your site and be booked or moved to WhatsApp.

What WhatsApp costs in Indonesia

Meta's Indonesia rates per delivered message, from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

WhatsApp message rates in Indonesia
MessageWhat it's forRate
MarketingOffers and announcements, to customers who opted in$0.0411
UtilityBooking reminders, order and delivery updates$0.025
ServiceReplies inside the 24-hour window, after 1,000 free a month per number$0.025

For a beauty clinic in Jakarta with 1,500 chats a month and about 4 replies each, 6,000 replies are 5,000 paid after the free 1,000: $125.00. Adding 1,200 reminders and updates ($30.00) and 800 offers ($32.88) brings Meta's bill to about $187.88 a month.

Full Indonesia pricing · Work out your own month · Source: Meta

FAQ

Questions from businesses in Indonesia

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your catalogue and documents, day and night. Your team can take over any chat.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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  • Set up without code
  • Cancel any time